Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Items that have been damaged, altered, or show signs of wear cannot be returned. Certain items may be exempt from returns, including personalized or custom-made products. If you are unsure about the eligibility of your item, please contact us.
Return Process
To initiate a return, you must first request a return authorization by emailing [email protected]. Please include your order number and the reason for the return in your email. We will respond with further instructions on how to proceed. Returns must be requested within 30 days of receiving your order. After this period, we cannot guarantee a return will be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Processing Time
Once your return is received and inspected, we will notify you via email about the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return your item before placing a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide a description of the issue along with photos if possible. We will assess the situation and may offer a replacement or refund at our discretion. Do not return damaged items without prior authorization.
Contact Information
If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us at [email protected]. We are here to help and will respond to your inquiry as soon as possible. Thank you for shopping with us.